Frequently Asked Questions

Answers to common questions

How do I get a fast valuation for my car?

Simply complete the web form and our consultants will email and SMS an indicative offer.

How and when do I get paid?

All payments are made via electronic transfer prior to handover.

How long does it take?

We can usually complete the inspection, paperwork and payment within 15 minutes.

Do you come to me?

Yes, we will arrange a time and place that is convenient for you.

What paperwork will I need?

You will need the vehicle’s registration certificate and your drivers licence. If these are lost or misplaced please call 1300 926 833 to discuss alternatives.

Can I sell without a roadworthy certificate or registration?

Yes, as licensed motor dealers we are authorised to buy your car without a roadworthy certificate or registration.

Will you buy a vehicle which is financed?

Absolutely! The first step is to contact your financier and request the payout amount of your loan in writing. We pay the outstanding balance in full to the financier and any remaining funds to you. If the payout amount is greater than your valuation, you will need to pay the gap.


Jessica H.

Deakin, Canberra ACT 2600

"I was sick and tired of throwing money at Primrose (that’s her name) and the price offered was fair enough. Great process, fast service and prompt payment. I will blog some very positive feedback on Google!"

David C.

St James, Perth WA 6102

"The online offer was delivered to my phone instantly and your staff, I think his name was Tom, was very professional and had Andy at my front door with the hour. Super smooth and no stress, will recommend carswanted big time, happy happy happy!"

Gayle and Michael W.

Port Adelaide, Adelaide SA 5015

"An overall fantastic selling experience. We were pretty skeptical about services like yours because of similar companies stuffing us around. Happy to say you guys were right on the money and we love the fact that you came to us. Really friendly, hassle free and straight forward. Two thumbs up from us!"

Patricia B.

Mount Waverley, Melbourne VIC 3149

"Ton gave us an acceptable price and inspected the Mazda within the hour. Car is gone, money in the bank and its only 4 hours since I enquired. I would give you 9/10 for price and 10/10 for everything else!"

Gordon S.

Albion, Brisbane Qld 4010

"I might have got a few more dollars privately but I’ve been down that time consuming path before and your service offered a hassle free solution and a fair price. Hats off to Ton and the team, I’ll be back!"

Jake and Melissa B.

Crows Nest, Sydney NSW 2065

"You saved us mucking around with private sales and the offer was very reasonable. We will pass the word to family, colleagues and friends. Really happy for you to post our comments!"